Continuing with our May guest interview series, on this week's 2X Podcast episode I had the chance to interview good friend of mine, Steve Walker. He's the President of Walker Information and an icon in 'customer experience' research. Steve shares the importance of your customer’s experience with your company and gives you insight and some tips on how you can begin to improve it. Steve also has his own podcast you should try out, The CX Leader Podcast, available on iTunes.  ►Where to follow and listen to Bill:   Facebook: https://www.facebook.com/billcaskeyfan Private Facebook Group, Going Pro Twitter: https://twitter.com/billcaskey Website: http://www.billcaskey.com LinkedIn: https://www.linkedin.com/in/billcaskey Podcast: https://itunes.apple.com/us/podcast/ Book: Same Game New Rules: https://samegamenewrules.com EmailIt: Book on emails that get action: https://emailitsellersguide.com Mastermind Group: The 2X Group | https://the2xgroup.com  Schedule A Call With Bill To Talk Team Training: 20-Minute Phone Call   ---- Thank you for listening to this podcast—Please Share it.