**This episode is brought to you by MuteSix, Gorgias, and Attentive**   “Little things can go a long way,” Joe Spector, Founder and CEO of Dutch, in the second half. He understands that how his kids are growing up is different than him, but he wants them to help others too. Joe says the pandemic has forced a change in health care. But he says change can be challenging as well as scary. For Dutch, pets are an integral part of the family, so the brand is trying to create a convenient way for all pets to access a vet. They focus on dogs and cats with anxiety and allergies. The company is working to offer more solutions while continuing to expand in the U.S. He talks about: * How life experiences affect your parenting style * Covid and changes * Consumer Feedback * Focus areas * When they launched * How anxiety manifest itself * What's next * Where are they available * International telemedicine players Join Ramon Vela and Joe Spector as they break down the inside story on The Story of a Brand. For more on Dutch, visit: https://www.dutch.com/ Subscribe and Listen to the podcast on all major apps. Listeners can also search for The Story of a Brand. Click here to listen on Apple Podcast or Spotify. * This episode was brought to you by MuteSix. MuteSix is the leading agency in performance marketing. They have been in this space for nearly eight years, growing and scaling the world’s most recognizable e-commerce brands with breakthrough creative, targeted media buying, and data-driven results in every step of the funnel. They're currently offering listeners a FREE omnichannel marketing audit. Their team of auditors will perform a deep dive analysis into your current marketing efforts and identify which strategies might be budget wasters and which strategies will improve performance. The audit covers all digital marketing channels, including Facebook, Google, Email, Amazon, Snapchat, TikTok, Pinterest, Influencer, Programmatic, and Website CRO. For your free digital marketing consultation, visit: https://mutesix.com/storyofabrand * This episode was brought to you by Attentive. How do the most innovative companies reach mobile consumers? Meet Attentive, the text messaging solution trusted by innovative retail & e-commerce brands like CB2, Coach, and thousands of Shopify brands. On average, Attentive customers see 25x ROI and 18.5% of online revenue driven by SMS. Ready for SMS to become one of your top three revenue channels? Learn how to get started with your free trial by requesting a demo at https://www.attentivemobile.com/ * This episode is also brought to you by Gorgias. Did you know that loyal customers are 9x more likely to convert compared to a first-time shoppers? That's why exceptional customer service is so important for your retention & growth. I recommend using Gorgias. Gorgias combines all your communication channels, including email, SMS, social media, live chat, and phone, into one platform and gives you an organized view of all tickets. This saves your support team hours per day and makes managing customer orders a breeze. Go to https://www.gorgias.com/ to book a demo and mention the Story of a Brand podcast for two months free.