Today's guest is Dr. Mark Goulston, a psychiatrist who learned the value of listening to people. His wisdom has led him to become a consultant to many major organizations as well as a hostage negotiator trainer.He is also the author of several best-selling books, including Just Listen, Get Out of Your Own Way, and Talking to Crazy. On today's episode, Dr. Goulston explains the benefits you'll gain when you become a better listener, how your listening skills benefit others, and how to start sharpening your listening skills today.