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Ebook24 pages12 minutes
Continual Process Improvement - An Essential Discipline of Successful Clubs
By Ed Rehkopf
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About this ebook
In a rapidly evolving world, a club must maintain its reputation for excellence by continually improving levels of quality and service. In the words of members everywhere, “What have you done for me lately?”
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Author
Ed Rehkopf
Ed Rehkopf is a retired hospitality veteran. During his long and varied career, he has managed two historic university-owned hotels, managed at a four-star desert resort, directed operations for a regional hotel chain, opened two golf and country clubs, worked in golf course development, and launched an operations resource website for the hospitality industry.
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