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WHY CHANGE INITIATIVES FAIL And What To Do About It.
There is hardly a business article that has been written in the past two years that has not referenced the ‘unprecedented change’ and upheaval caused by the pandemic. But flux is nothing new. You’re probably familiar with the quote: “The Only Constan
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An Omnichannel Maturity Assessment
• Companies at this level aspire to offer customers a more integrated omnichannel experience.• Multiple channels are in place, but these work largely in isolation, rather than as part of a seamless customer experience.• Level 1 companies seeking to o
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Transient advantage Strategy Is Stuck.
For too long the business world has been obsessed with the notion of building a sustainable competitive advantage. That idea is at the core of most strategy textbooks; it forms the basis of Warren Buffett’s investment strategy; it’s central to the su

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