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Remarkable Service Infrastructure - An Overarching Plan for Club Excellence
By Ed Rehkopf
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About this ebook
While Service-Based Leadership is necessary for a well-functioning club, there are systems and disciplines that must also be put in place to create and sustain the delivery of remarkable service. This book lays out the organizational plan to establish excellence and strong performance in any private club.
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Ed Rehkopf
Ed Rehkopf is a retired hospitality veteran. During his long and varied career, he has managed two historic university-owned hotels, managed at a four-star desert resort, directed operations for a regional hotel chain, opened two golf and country clubs, worked in golf course development, and launched an operations resource website for the hospitality industry.
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