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James L. Heskett
James L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contributi...view moreJames L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contribution Award in Services Management by the American Marketing Association.view less
Books by James L. Heskett
Service Profit Chain The Value Profit Chain: Treat Employees Like Customers and Customers Like Rating: 4 out of 5 stars4/5Service Breakthroughs Rating: 0 out of 5 stars0 ratingsWhat Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Rating: 0 out of 5 stars0 ratings
Audiobooks by James L. Heskett
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Rating: 0 out of 5 stars0 ratings