21 min listen
Clare Muscutt talks with Elena Rozanova about escaping Kharkiv and the realities experienced by Ukrainian female refugees
Clare Muscutt talks with Elena Rozanova about escaping Kharkiv and the realities experienced by Ukrainian female refugees
ratings:
Length:
40 minutes
Released:
Mar 14, 2022
Format:
Podcast episode
Description
Elena Rozanova, the Head of Customer Relations at Rosbank and Women in CX community member, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about escaping the war in Ukraine and the realities experienced by Ukrainian female refugees.
Elena was in Kharkiv when the war started and spent a week living in bomb shelters with a friend and her daughter before beginning the journey to Poland as a refugee herself.
In this episode, she shares her lived experience and calls on other CX specialists to use their skills to aid crisis efforts and help refugees to settle in new countries.
Listen in as Elena…
? Recounts her own experience fleeing Ukraine under the constant threat of bombardment
? Shares the contrasts in humanity she experienced as a refugee
? Discusses empathy for others in light of her escape, not as a Customer Experience professional, but as a ‘Human Experience’ professional
? Puts forward how CX thinking can help in crisis situations, mitigating fear and uncertainty for those affected
? Highlights what we can all do to help, from offering accommodation to removing language barriers
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community
Elena was in Kharkiv when the war started and spent a week living in bomb shelters with a friend and her daughter before beginning the journey to Poland as a refugee herself.
In this episode, she shares her lived experience and calls on other CX specialists to use their skills to aid crisis efforts and help refugees to settle in new countries.
Listen in as Elena…
? Recounts her own experience fleeing Ukraine under the constant threat of bombardment
? Shares the contrasts in humanity she experienced as a refugee
? Discusses empathy for others in light of her escape, not as a Customer Experience professional, but as a ‘Human Experience’ professional
? Puts forward how CX thinking can help in crisis situations, mitigating fear and uncertainty for those affected
? Highlights what we can all do to help, from offering accommodation to removing language barriers
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community
Released:
Mar 14, 2022
Format:
Podcast episode
Titles in the series (75)
Clare Muscutt talks with Claire-Boscq-Scott about CX and overcoming adversity to succeed.: There comes a time in life where we all evaluate where we are with our life choices and careers, and sometimes, have to decide if we want to stick, or twist. When you are young, free and single, this can be an exciting adventure. But if you have a h... by Inspiring Women In CX