Join Tacey and her Special Guest, Chris Hood, author of "Customer Transformation" and digital strategist, has over 35 years of experience in online development. He advises businesses on innovation, and has written the book: “Customer Transformation, A 7-Stage Strategy for Customer Alignment and Business Value. Today's topic is “Happy Customers = Business Value” Chris discusses revolutionizing your business strategy to exceed customer expectations and achieve sustainable growth, through the power of empathy, innovation, and digital acceleration.    Timestamp: 01:41: Chris’s Story Timestamp: 04:38: Culture  Timestamp: 11:30: Technology Timestamp: 14:33: Business   Chris’s Contact Information: Website: https://chrishood.com LinkedIn:https://www.linkedin.com/in/chrishood/ Link to book: https://www.amazon.com/Customer-Transformation-strategy-customer-alignment/dp/B0CC7XVLRW   Link to free assessment: https://chrishood.com/Customer-Transformation-assessment/     Tacey's Contact Information: https://linktr.ee/taceyatkinson Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go Spread the Magic!