Join Tacey and Callie Barlow from the Excellence Group in South Africa as they discuss the importance of "upping" the customer experience so they feel engaged and invested in your brand. Timestamp: 01:56: Customer Service Excellence Timestamp: 05:53: Importance of positive customer experience Timstamp: 07:10: TEG Tours Timestamp: 20:35: Callie's Speed Round Callie's Contact Info: @calliebarlow @excellencegroupsa www.excellencegroup.co.za Tacey's Contact info on podcast page link above