Join Tacey and her Special Guest, Author of Crushing the Competition with Service, Hank Ebeling. Today's Topic: The Importance of Excellence in Customer Service. There is so much competition out there today; the one thing that they can't replicate is how you make people feel when interacting with your brand. Good or bad, it's the thing that uniquely belongs to you, so make it the most magical experience you can use so that your guests keep returning for more. Today we discuss strategies to make that happen. Tune in for tips to create your magic. Timestamp: [01:02] Hank's Story Timestamp:[03:00] Biggest Advantage in Business Timestamp: [07:57] Warm Bodies vs Engaged Employees Timestamp:[10:54] The Gift of Complaints Timestamp:[23:21] Hank's Speed Round   Enjoyed the show and want to contact Tacey or Hank? Hank's social links: @hankebeling Link to Hank's book: Crushing the Competition with Service: https://a.co/d/gjZoHpQ Tacey's Website: www.taceyatkinson.com   (Jan. 22nd will be the relaunch of a new look for social media & new website) Tacey's social links: @taceyatkinson  Thanks for tuning in. Customers First: Today, Tomorrow, Always. Until next time.