Join Tacey and Jason Canapp, CEO of Beacon Veterinary Specialists as they discuss Jasons vision for a more customer centric experience in emergency animal care. How involving the customer in every step of the process, no matter the business, can make all the difference in the world to your bottom line and reputation. Timestamp: 03:41: Changing the Service Model in Veterinary Care Timestamp: 13:26: Respect and Compassion during the most difficult situations. Timestamp: 19:16: Change Management: Start Small to get buy-in. Timestamp: 22:27: Jasons Speed Round Jasons contact information: https://www.facebook.com/beaconvet https://beacon.vet @jacanapp on Instagram