In this episode of the Customer's First Podcast, we were joined by Heather Penny, a leadership coach and author, to discuss her book "Grace Space: Creating Spaces We Want to Live and Lead In."  Heather shared her journey from teaching to coaching and the importance of navigating midlife opportunities with clarity, confidence, and courage. She introduced the seven practices from her book, such as responding vs. reacting, questioning vs. accusing, receptivity vs. defensiveness, and more, emphasizing the power of choice in creating a culture of trust, connection, and grace.  The conversation highlighted the significance of intentional relationships, and Heather encouraged listeners to embrace grace-based practices, emphasizing the commitment to continuous growth and positive change.   Timestamps: 0:04:40 The Concept of Grace Space 0:07:45 Exploring the Seven Principles 0:15:41 Receptivity vs. Defensiveness 0:21:12 Freedom vs. Control 0:23:36 Trust vs. Fear   Heather's Contact Information: Website: www.heatherpenny.com LinkedIn: https://www.linkedin.com/in/heather-penny-ph-d-61840414/ Instagram: @heatherpennyphd Link to Book: Grace Space    Tacey's Contact Information: Website: https:www.taceyatkinson.com All of Tacey's social media profiles are linked there and here: https://linktr.ee/taceyatkinson   Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go Create the Magic!