Tacey & Leslie discuss how to clearly, concisely and directly communicate with your customers. How plain language can help reduce customer complaints and improve brand engagement. Timestamp: 4:46: What is plain Language? Timestamp: 6:46: Writing a 5 star answer to a 1 star review. Timestamp: 11:10: 12 Not so boring ways to start a customer service email. Timestamp: 14:54: Speed Round Leslie's contact info: Instagram: @ewriteonline  Website: www.ewriteonline.com Tacey's social media links on the episode website, click below