From decades of wisdom forged in the fire of trial and error, Dave shares practical tips for building strong teams within an organization. One of the greatest challenges business owners face in today’s market is employee retention. The first and most important step to creating a successful team is the hiring process. During the interview, it is important to ask questions about previous places of employment and how long they worked there. Not everyone is a service-oriented superstar, so if one such person shows up for an interview, it’s beneficial to spend extra money hiring a strong employee. Diversity and inclusion are also priorities when building a team. It’s not enough to simply meet a quota; people need to feel connected. Feeling like part of a team is correlated with higher retention rates and employee satisfaction. Offer consistent gratitude and appreciation for all team members. And finally, the best way to fine-tune team building leadership is by asking for honest feedback from employees who leave the company. As Dave leads by example, the best way to keep people happy at work is by getting to know them personally and investing in those important relationships.  Main Topics
Retention starts with the hiring process (01:15)
Three categories of employees (02:18)
Building a diverse workforce through inclusion (05:50)
Communicating to an employee that they’re important (07:25)
Employees are motivated by being part of a team (11:30)
Ask for feedback when people leave the company (14:50)
Leadership begins with building relationships (17:50) 
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