Don’t forget to flush, people! Nick Kyte, an 8-year agent in the Ottawa, Canada area, stumbled across an unwelcomed guest when taking his clients through a walk-through. Listen in to hear why Nick now carries around a backpack of cleaning supplies — and learn why kindness, cleanliness, and emotional resilience will never go out of style.  Please subscribe to this podcast in iTunes or in the Podcasts App on your phone, and never miss a beat from Leigh by visiting https://leighbrown.com. If you’re tired of doing real estate alone, enroll in  Leigh Brown University and be sure to use your special “CSIRE” discount code at checkout for $10 off your subscription. 01:00 - Introducing Nick, an agent of 8 years in the greater Ottawa, Canada area 02:00 - Before real estate, he worked for the federal government and for a hospital in the HR department/labor relations 03:30 - The overlap between HR and real estate 03:35 - Your day to day is never the same, the pros and cons change daily, emotions change, and situations can change quickly, too 05:45 - On keeping a buyer focused on the prize 05:50 - Everyone’s different but must stay motivated; if the timing isn’t right, take a break  06:30 - Everyone’s going through the same thing; we’re going through it together  08:40 - Nick’s CSIRE story 09:35 - He was showing property and arrived a bit early; he wanted to ensure the sellers or another agent wasn’t inside 10:00 - The door opened and he fell almost two steps; the man came to the door just in his underwear and it was freezing 10:35 - He told his clients and was laughing; they waited until the man was ready and came back for the showing 11:40 - The house wasn’t the right fit  12:00 - Another CSIRE story 12:05 - He was showing a property late last year and was limited to 30 minutes and only the two buyers that would be on the title  12:40 - He rang the doorbell and was met by the agent at the time; they said they’d be done in a minute 13:00 - He went in COVID-compliant, went into the bathroom to turn on the light, and there was a poop in the toilet 13:45 - Flush, people!  14:00 - Lessons 13:40 - He carries around cleaning supplies so he is prepared 16:00 - Another CSIRE story 16:05 - He was inside a gorgeous house, and his client said he thought someone was outside; in the back patio peeking in was a man, wife, and a mother 17:00 - They kept looking around and the people kept peering in through the windows; it impacted the way the home was perceived 19:20 - There’s what we control and what others do 19:30 - You can have a process with clients  20:15 - Let your REALTOR® help you manage emotions, clean up after yourself, and be kind when you’re receiving help 20:30 - How to reach Nick: his website, Facebook, Instagram, and YouTube 3 Key Points 1.) Know when to take a break. 2.) Stay motivated.  3.) Don’t forget to flush (and wash your hands)!