Summary: Realty is about more than making the sale—it’s about making the clients feel comfortable and, if need be, normal. And sometimes that means listening to the walls, or pretending to see “wonderful kittens” in a closet that doesn’t exist! Listen as today’s guest, Lani Rosales talks about her experience with a schizophrenic client. Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience. Time Stamped Show Notes: 00:33 – Introducing Lani 00:44 – Lani represents The Real Daily 00:52 – She is the COO at the American Genius for Entrepreneurs 01:24 – It’s challenging to have a client who is schizophrenic 01:51 – Lani started as an on-site property manager for a luxury property 02:10 – One elderly woman won’t deal with anybody except Lani 02:37 – Old woman wants Lani to see her closet 02:52 – She said Lani would love the “kittens” – but there weren’t any! 03:14 – The lady comes everyday to tell Lani about the “kittens” 03:51 – Old woman starts calling Lani 04:05 – The lady believed the soap used to clean the carpet “burns” her feet 04:18 – Lani experimented with different covers on the lady’s feet 06:33 – It’s easy to forget how personal a transaction is 07:13 – Realtors should be honored to be part of the process 07:40 – Reach Lani here 08:00– Are you a listener with a crazy story to share? Ping Leigh at www.crazyshitinrealestate.com 3 Key Points Empathy is an important asset for any realtor. Real estate transactions are personal transactions. It’s not always about the pay check; it’s also about helping your clients out. Credits Audio Production by Chris Mottram Show Notes provided by Mallard Creatives Cover Design by Two Minds Design Original Music by Rimsky Music