Do you smell cookies? Leigh and Holly do in this episode of CSIRE, where they decide to lobby for snack baskets and cookies. But it isn’t all chocolate chip and oatmeal raisin; Holly Mabery, leader, educator, and veteran in the real estate business, discusses the need for questions, advocacy, connection, and community protection in the real estate business. Tune in to hear where Holly believes real estate agents are falling short, how we can impact our communities, and what we can do to protect our clients from inevitable changes in a cyclical market. Please subscribe to this podcast in iTunes or in the Podcasts App on your phone. Never miss a beat from Leigh by visiting The Leigh Brown Experience. Time Stamped Show Notes: 00:54 – Holly is outside of Sedona in a place called Cottonwood; 3rd generation realtor and 4th generation Arizonian with 19 years in the real estate business 02:50 – People think real estate is easy 03:05 – Just sold her childhood home; it was the first house her mother purchased and sold 03:40 – She had to explain agency to her mother; she could represent her parents but not the buyer 04:22 – She has coffee with her mother on Sunday mornings and tells her about her day and work 04:53 – Mother asks, “Did you sell something?” and is concerned that real estate “isn’t going to work out” 05:39 – Explained to her mother that the process of meeting with a client and finding their house takes time and a process 06:23 – Reminder that she must slow down and make sure everyone is on the same page 06:34 – Grateful for her parents because they are still teaching her 06:50 – Went out on one of her first foreclosure listings as a young agent 07:02 – She was so excited and she went out and it was a single-wide trailer 07:13 – The front door was open and the inside was a mess; everything was gross, there was trash from the neighborhood and it smelled terrible 07:56 – There was no door; she used a piece of plywood and got a door 08:59 – When you do cash for keys, you see people who are just down on their luck but then others are jackasses 09:12 – You can help people and help work with them and the bank, others you just want out 09:32 – Sometimes there’s evidence of human trafficking, drug abuse, child abuse, etc. 09:45 – She fell through the floor of a foreclosed mobile home property in Central Phoenix 09:51 – The holes had been cut in the floors to hide drugs 10:20 – Open carry for those kinds of properties 10:39 – Mobile homes are most affordable housing option right now 10:50 – Even in a condo, you give your life away in HOA fees 11:01 – She was VP of her HOA one year and it was a “special kind of hell” 11:20 – HOA board members were so fussy about the smallest details 11:40 – “Their light is on...that’s my favorite” (talking about HOA complaints) 12:00 – They think its paid leadership 12:18 – Lobbying for snack baskets and cookies 12:54 – Did you expect to see yourself in a leadership/instructor role when you first started? 13:01 – She came in to the business at 23 straight out of college and didn’t buy her first home until after 1.5 years of selling 13:47 – She started reading the papers and giving the team relevant information 13:57 – She got on the board and saw it wasn’t run the way it should be 14:26 – If you are going to do something well, have a high sense of collaboration 15:00 – How do we get to where we want to be and how do you motivate people to get there? 15:05 – Sometimes it’s knocking on back doors, making conversation, meeting new people, breaking bread with people 15:38 – Channel what you know to be better into people that haven’t heard the message 15:45 – She was teaching LTA with Evan Fukes at a Leadership Training Academy in AZ and she asked, “Why are you here?” 16:05 – She hit a metal easel behind her because she was frustrated and it scared everyone, she knew she crossed the line 16:18 – She said, “I need to know why you are here and what you do for your membe