27 min listen
53. Leadership Advice and Why Equality Matters with Catherine Sugarbroad
53. Leadership Advice and Why Equality Matters with Catherine Sugarbroad
ratings:
Length:
29 minutes
Released:
Aug 26, 2022
Format:
Podcast episode
Description
Did you know Aug 26 is Women Equality Day, which serves as a reminder of the hurdles overcome by women who’ve faced discrimination and exclusion thereby creating an awful company culture and workplace experience. Listen to Stacy Sherman and Catherine Sugarbroad, two women leaders who met at Verizon, climbed the corporate ladder, and learned many lessons from traveling a bumpy path. On this episode, they explain what you can do to improve equality, why it matters, and the impact on retention and customer experience. Also, you'll hear advice for the next generation of women and girls as well as boys and men who get to be supportive. In fact, without them, equality will not progress. Details at DoingCXRight.com/podcasts
Released:
Aug 26, 2022
Format:
Podcast episode
Titles in the series (100)
3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw: What does employee engagement mean? How do you motivate others to deliver customer excellence? Is it a good or bad idea to tie NPS & customer satisfaction results to employee bonuses? How does behavioral science impact CX? Stacy Sherman... by Doing Customer Experience Right with Stacy Sherman