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53. Leadership Advice and Why Equality Matters with Catherine Sugarbroad

53. Leadership Advice and Why Equality Matters with Catherine Sugarbroad

FromDoing Customer Experience Right‬ with Stacy Sherman


53. Leadership Advice and Why Equality Matters with Catherine Sugarbroad

FromDoing Customer Experience Right‬ with Stacy Sherman

ratings:
Length:
29 minutes
Released:
Aug 26, 2022
Format:
Podcast episode

Description

Did you know Aug 26 is Women Equality Day, which serves as a reminder of the hurdles overcome by women who’ve faced discrimination and exclusion thereby creating an awful company culture and workplace experience. Listen to Stacy Sherman and Catherine Sugarbroad, two women leaders who met at Verizon, climbed the corporate ladder, and learned many lessons from traveling a bumpy path. On this episode, they explain what you can do to improve equality, why it matters, and the impact on retention and customer experience. Also, you'll hear advice for the next generation of women and girls as well as boys and men who get to be supportive. In fact, without them, equality will not progress. Details at DoingCXRight.com/podcasts
Released:
Aug 26, 2022
Format:
Podcast episode

Titles in the series (100)

Customer experience (CX) is a brand differentiator. By humanizing business and intentionally DOING CX RIGHT, you gain happy customers who continue to buy and refer your brand to others. Stacy Sherman shares her 'Heart & Science™ proven CX framework to help you accelerate loyalty and revenue. She's also interviewing admirable keynote speakers, authors, business leaders across industries who share ACTIONABLE CX strategies and tactics too. Topics include: *Retaining customers and keeping them from going to competitors *Increasing revenue and growth by winning through experiences over price. *Instituting CX measurements for accountability & success. *Gaining customer advocates, who refer versus share bad reviews. *Building an engaged workforce and customer-centric inclusive culture. DoingCXRight®‬ Podcast is not all business and customer service related. You’ll also hear guests share personal stories, challenges overcome, lessons learned, and topics such as: “What would you tell your younger 20-year-old self now that you didn’t know then.” The answers will inspire you to think and do differently so that you show up as your best self every day. About Stacy Sherman: She's an award-winning keynote speaker, author, and mentor on a mission to inspire better experiences so that REAL loyalty, connections, and satisfaction exist globally. Read her bio, blog, Forbes articles and useful resources at: DoingCXRight.com