"We don't speak Starbucks" I cannot tell you how much damage phrases like this have done over the years. More than just creating hostility at the register with customers who don't speak the same "coffee language" as us, it also sets the stage for more hostility and misunderstanding with customers whose culture, language, or abilities are literally different from our own.  In today's shift break we will be discussing the importance of fostering a desire to serve through understanding and how we can overcome language barriers of all kinds with the right mindset and resourcing.  Related episodes:  122 : How to be a Cash Register Hero : 6 Essential Skills 282 : How to Listen to your Customers 165 : The Art of Deep Listening w/ Oscar Trimboli 196 : Understanding Customer Preferences w/ Peter Giuliano Up-selling and Hospitality: Helping Customers Make Good Decisions Reach out for one-on-one consulting and coaching!  Book a 90 minute consulting Call now!   Visit these amazing sponsors! The best espresso machines in the world! www.lamarzoccousa.com   Custom branded mobile apps for your shop! www.espressly.co