30 min listen
321. Ulta Beauty’s innovative approach to customer connection
FromRetail Gets Real
ratings:
Length:
24 minutes
Released:
Oct 17, 2023
Format:
Podcast episode
Description
Ulta Beauty has been reinventing beauty retail since opening its first five “beauty destination” stores in the Northwest suburbs of Chicago in 1990. More recently, the company has focused on transforming the customer experience digitally and online. In this episode, NRF’s Susan Reda speaks with Chief Digital Officer Prama Bhatt about her career journey, how the beauty retail brand has used digital tools to continue to innovate and personalize the customer experience, and what’s next in experiential shopping. Learn more at retailgetsreal.com.
Released:
Oct 17, 2023
Format:
Podcast episode
Titles in the series (100)
#9 How the STORES Top 100 Retailers stay on top: Susan Reda, Editor, STORES Magazine by Retail Gets Real