337. Inside the digital transformation of Abercrombie & Fitch

346. How Kendra Scott delivers on a ‘fashion-for-philanthropy’ vision: Kendra Scott started her eponymous jewelry company in Austin, Texas, 22 years ago with a clear vision in place: to create a fashion-for-philanthropy business. Today, CEO Tom Nolan continues to honor that vision while leading the company to even... by Retail Gets Real

27 min listen

345. Gourmet granola and advocacy: A conversation with 2022 America’s Retail Champion Margaret Barrow: NRF’s America’s Retail Champions program celebrates small retailers who are exceptional champions for retail and the communities they serve. On today’s show, we’re celebrating NRF’s 2022 Retail Champion Margaret Barrow, founder and CEO of... by Retail Gets Real

26 min listen

344. The future of AI in consumer experience: Artificial intelligence is everywhere, and as consumers become more and more comfortable with generative AI, retailers will have to find new and innovative ways to reach shoppers. Jane Cheung, global research leader, consumer industry, IBM Institute... by Retail Gets Real

24 min listen

343. How Saks OFF 5TH is crafting customer-centric experiences: Retail Gets Real episode 343: On today’s show, Rob Brooks, president and CEO of Saks OFF 5TH, walks us through his fascinating career journey and favorite professional advice. He also talks about the off-price luxury landscape, what he loves about... by Retail Gets Real

26 min listen

342. Celebrating women in retail: In honor of Women's History Month, we're taking a look back at some of our favorite conversations with inspiring and trailblazing women in retail. From how to champion diversity to great career advice and how to grow as a leader, we've highlighted... by Retail Gets Real

18 min listen

341: From Peeps to wreaths: Easter shopping insights with NRF’s Katherine Cullen: Despite the holiday falling in late March this year, consumer spending this Easter is expected to reach a total of $22.4 billion, according to NRF’s annual survey — the second highest in the survey’s history. On today’s show, Katherine Cullen,... by Retail Gets Real

13 min listen

340: 32 ways to order a Big Mac: Leading the digital transformation of McDonald’s: Live from Retail’s Big Show in New York City—Caleb Pearson, VP of US customer engagement at McDonald's, talks about his career journey, McDonald's extremely popular app and how McDonald's uses digital strategies to keep customers of all... by Retail Gets Real

30 min listen

339. Made By Gather’s Shae Hong on innovation, kitchenware and collaborating with Drew Barrymore: Made By Gather designs and manufactures kitchenware for a modern generation of makers with premium design, innovative functionality and headline-grabbing collaborations. On today’s show, recorded live from Retail’s Big Show in New York City, Made... by Retail Gets Real

27 min listen

338. Improving the front-line associate experience at PetSmart: PetSmart recently rolled out its new employee-focused communications app, called Central Bark, to give associates a place to share ideas, collaborate, ask questions and troubleshoot. On today’s show, recorded live from Retail’s Big Show in New... by Retail Gets Real

28 min listen

336. Levi’s CEO Michelle Gass on leadership, taking risks and her vision for Levi’s: Today’s guest has recently taken the reins at one of the world’s most iconic apparel brands. Michelle Gass, president and CEO of Levi Strauss & Co., joins the show live from NRF 2024: Retail’s Big Show in New York City to talk about her... by Retail Gets Real

30 min listen

335. LIVE: Monica Royer on bringing Monica + Andy to Walmart: Monica + Andy was born in a delivery room, not a boardroom. As Monica Royer held her newborn daughter in her arms, she wanted nothing more than complete confidence that what touched her baby’s skin was the softest, safest fabric available. On... by Retail Gets Real

34 min listen

334. Saks CEO Marc Metrick on the evolving luxury consumer: Today’s luxury consumer market is growing with a vibrant continuum of shoppers who expect expertly curated fashions and highly personalized service. On today’s episode, Saks CEO Marc Metrick joins us during NRF 2024: Retail’s Big Show to talk... by Retail Gets Real

17 min listen

333. Walmart’s Anshu Bhardwaj on AI and the retailer’s role as a global tech leader: In her 14 years with Walmart, Anshu Bhardwaj, vice president and COO of Walmart Global Technology, has seen the global retailer go through three different transformations to become the technology leader that it is today. Live from NRF 2024: Retail’s... by Retail Gets Real

26 min listen

332. The state of retail heading into 2024 with NRF President and CEO Matthew Shay: Coming to you live from NRF 2024: Retail's Big Show in New York City, NRF President and CEO Matthew Shay joins the podcast to talk about how the retail industry fared this holiday season, the current retail landscape and what to expect looking ahead... by Retail Gets Real

23 min listen

331. Retail trends to watch in 2024: More than online and in stores over the holidays, but will that spirited spending carry over into 2024? On today’s show, Susan Reda, NRF’s vice president of education strategy, digs into insights and retail trends for 2024 and gives a preview of... by Retail Gets Real

24 min listen

330. A preview of NRF 2024: Retail’s Big Show: More than 40,000 retailers of all kinds are getting ready to come together in New York City’s Javits Center for NRF 2024: Retail’s Big Show on Jan. 14-16. On today’s special episode, we’re talking to NRF’s Susan Newman and Eric Olson about... by Retail Gets Real

22 min listen

329. Checking in on 2023 winter holiday shopping trends: NRF expects spending to reach record highs this holiday season, hitting $957 billion. What are gift-givers buying, where are they shopping, and what is motivating them to buy? To get us in the holiday spirit, we're talking to Katherine Cullen, NRF’s... by Retail Gets Real

20 min listen

328. Crocs: A story of reinvention, innovation and modern marketing magic: As recently as 2016, the No. 3 Google search trend for Crocs was ‘Crocs memes’ — memes to make fun of the not-yet-cool clog. Today, Crocs is an iconic, global footwear brand garnering partnerships with Balenciaga, Bad Bunny and Takashi Murakami.... by Retail Gets Real

24 min listen

327. It’s slime time: Unboxing a whole new toy experience with Jungmin Kang of Snoopslimes: Today on Retail Gets Real, we have the pleasure of speaking with Jungmin Kang, teen entrepreneur, founder and CEO of Snoopslimes. She's also one of the dynamic leaders on NRF’s list of people shaping retail's future in 2024. We talk to Jungmin about... by Retail Gets Real

20 min listen

326. How Burlington is driving impactful change with its DEI strategy: As senior vice president of leadership and organizational development, DEI and community impact for Burlington Stores Inc., Mecca Mitchell leads efforts to create supportive and equitable institutional structures, foster welcoming and inclusive... by Retail Gets Real

29 min listen

325. Understanding the impact of ORC (Organized Retail Crime) and fighting back: We talk to David Johnston, NRF’s VP of Asset Protection & Retail Operations, about an issue that’s impossible to ignore: organized retail crime. In recapping Fight Retail Crime Day, David explains how the issue continues to impact retailers... by Retail Gets Real

18 min listen

324. How reverse logistics makes the retail cycle go around: Retail Gets Real episode 324: Tony Sciarrotta, executive director of the Reverse Logistics Association, talks about where our returns go, how reverse logistics fits into the circular economy, and what retailers need to know about this increasingly... by Retail Gets Real

23 min listen

323. A look at J.C. Penney’s $1 billion reinvestment project: J.C. Penney is in the midst of a major transformation, with a plan to spend more than $1 billion by the end of 2025 to revive the 121-year-old chain. On this episode, we’re speaking with Executive Vice President and Chief Merchandising Officer... by Retail Gets Real

22 min listen

322. Taking on credit card swipe fees with the Savvy Shopkeeper: Small business consultant, boutique co-owner and podcaster Kathy Cruz is already a very busy woman. But recently, she added retail advocate to her title. This summer, Kathy flew to Washington, D.C., to meet with members of Congress in support of the... by Retail Gets Real

25 min listen

321. Ulta Beauty’s innovative approach to customer connection: Ulta Beauty has been reinventing beauty retail since opening its first five “beauty destination” stores in the Northwest suburbs of Chicago in 1990. More recently, the company has focused on transforming the customer experience digitally and... by Retail Gets Real

24 min listen

320. How Greenwich St. Jewelers has thrived through 46 years of change and challenges in NYC: Greenwich St. Jewelers has been a Manhattan mainstay for almost 50 years, providing customers with superlative service and luxury without pretension. Founded by Puerto Rican immigrants, the family business has overcome obstacles including 9/11, the... by Retail Gets Real

28 min listen

319. 5 things to know about how consumers are shopping for Halloween: Total Halloween spending is expected to reach a record $12.2 billion, exceeding last year’s record of $10.6 billion, according to NRF’s annual survey, and a record number of people (73%) will participate in Halloween-related activities this year,... by Retail Gets Real

13 min listen

318. Untuckit founder Chris Riccobono on persevering through challenges: Untuckit was born when Chris Riccobono couldn’t find a shirt that looked good when he wore it untucked. Riccobono founded the American casual men’s apparel company in 2010; today the brand is about to sell its 12 millionth shirt. Now Riccobono has... by Retail Gets Real

28 min listen

317. Telling the retail story: Live from the Council of State Retail Associations: If the adage “All politics are local” is true, then state retail association executives really are the first line of defense for retail public policy and government relations activity in state capitols across the nation. On today’s special... by Retail Gets Real

29 min listen

316. Retail advocacy update with NRF’s David French: As Congress returns from August recess, it will be considering policies that could have a profound impact on retailers, their employees and their communities. David French, NRF’s senior vice president of government relations, returns to the show to... by Retail Gets Real

22 min listen

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337. Inside the digital transformation of Abercrombie & Fitch

337. Inside the digital transformation of Abercrombie & Fitch

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