19 min listen
344. The future of AI in consumer experience
FromRetail Gets Real
ratings:
Length:
24 minutes
Released:
Apr 16, 2024
Format:
Podcast episode
Description
Artificial intelligence is everywhere, and as consumers become more and more comfortable with generative AI, retailers will have to find new and innovative ways to reach shoppers. Jane Cheung, global research leader, consumer industry, IBM Institute for Business Value, joins the show to talk about IBM’s 2024 consumer study, how she got into consumer research and how AI can help improve the experience for both customers and retailers. Learn more at retailgetsreal.com.
Released:
Apr 16, 2024
Format:
Podcast episode
Titles in the series (100)
#10 Small business success requires constant evolution: Cary Kelly, owner of The Cookery by Retail Gets Real