Are you curious about the secrets behind predictable B2B success? Then buckle up and prepare for an insightful Predictable B2B Success episode with your host Vinay Koshy. In today's episode, we have a special guest, Karthik Suresh, who has witnessed firsthand the cultural differences in customer engagement and feedback strategies across companies. Prepare to be amazed as Karthik sheds light on the importance of ingraining a user-driven product development process into the DNA of your organization. 

From involving every team member in regular customer calls to creating multiple touchpoints for valuable feedback, Karthik reveals the key steps to fostering a customer-centric culture and ensuring B2B success. But that's not all – he also delves into the intricate world of go-to-market strategies and their significant role in seizing every revenue opportunity.

Hang onto every word as Karthik shares his experiences at influential companies like Facebook and Craft, where he witnessed both the successful alignment of teams during launches and the chaotic aftermath that comes from a lack thereof.

Tune in to discover how you, too, can transform your go-to-market process from a nightmare to a well-orchestrated symphony, and learn the secrets to creating a solid foundation for long-term success.

So, grab your notebook and a pen because this episode is jam-packed with invaluable insights that will leave you ready to take your B2B game to the next level. Get ready for Predictable B2B Success with Vinay Koshy and special guest Karthik Suresh – it's time to unlock the secrets of success!

Karthik Suresh, an experienced product manager, excels in bridging gaps between teams. At Facebook, he played a critical role in launching features on devices such as Oculus referrals. He recognized the need for a better solution to manage coordination and communication between teams, revolutionizing how companies execute their go-to-market plans.

Some areas we explore in this episode include:

Cultural differences in customer engagement and feedbackImportance of ingraining a user-driven product development process in company cultureFostering a culture of involving PMs and engineers in user researchCreating multiple touchpoints for customer feedbackAssigning dedicated personnel to prioritize and triage customer feedbackThe gap between product teams and sales teamsChallenges of a complicated go-to-market processImportance of investing in a solid go-to-market strategy and processInvolving marketing teams and product marketing teams in the road map planning phaseBenefits of using specialized tools like Ignition for launch planning and executionAnd much, much more.