Join Tacey and her special guest, Customers First Regular, Keith Groshans. Keith is a Graphic Artist, Website & Brand Builder, and Top Banana at Rocket Juiced Studios. Today's Topic is Technology Throughout The Customer Experience. Keith shares how technology surrounds the customer experience today, from pre-sale research, to purchase and beyond, our homes, retail stores, art galleries, cars, websites and more are evolving to include more and more technology and ways we can embrace it to enhance the bond between customer and brand. Timestamp: 07:45: Web-based shopping vs brick & mortar Timestamp: 18:16: Omnichannel vs Multichannel explained Timestamp: 20:49: Website technology towards accessibility. Link to the Rocket Juiced on Website Accessibility PDF:  Rocket Juiced on Website Accessibility Keith’s Contact Information: Website: https://www.rocketjuiced.com   Tacey's Contact Information: https://linktr.ee/taceyatkinson Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go Spread the Magic!