Welcome to The Hospitality Leadership Podcast by Cafe Hustle Hospitality.
In this episode, I'm delighted to welcome Roland Horne to the podcast, CEO and Founder of WatchHouse. 
Founded in 2014 after a career in building luxury aquariums, WatchHouse started with an initial location of only 25 meters square or 270 square feet. They now have 12 locations across London, including their roastery under the railway arches at London Bridge - and you will be able to tell that Roland joined us from their roastery site for this episode. 
They are now growing nationally and internationally, with locations planned in both Bath and New York. In this episode, we talk about;

The challenge of delivering a multi-house speciality coffee operation;

Why location choice isn't shouldn't be based solely on traditional KPIs;

Why the 'energy' of your space can have a big impact on customers and team members;

If you are developing your culture organically, you may be missing opportunities;

Why people are the most important thing to your business;

Why you should have a 'Culture Director';

The challenges of growing internationally;

Why you need 'culture carriers' as you open new sites;

The expansion into house-roasting their own coffee;

The benefits of Crowdfunding for the hospitality industry;

Awareness of your weaknesses is important for any leader or relationship;

Never dwell too much on the issue; heavily focus on the solution;

and so much more.
Follow Roland on Linkedin
https://watchhouse.com/
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