23 min listen
Stay Ahead of Your Competition with New Advances in CX Marketing
FromThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Stay Ahead of Your Competition with New Advances in CX Marketing
FromThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
ratings:
Length:
30 minutes
Released:
Jan 20, 2019
Format:
Podcast episode
Description
Stay Ahead of Your Competition with New Advances in CX Marketing This podcast discusses the five areas you can address that will change the results you get with your Customer Experience. With a focus on these five key actions, you will not only improve your Customer Experience, but you can also get a jump on the competition in the new year. 5 CX Concepts to Keep You Ahead of the Competition Focus on the ROI of CX improvement. Having a record of your return on investment (ROI) for Customer Experience programs is vital. An increase in sales is excellent. But not all ROI is sales-based. You can have an increase in your NPS (Net Promoter Score, which indicates your customers will recommend you to family and friends). You could also see improved Customer Satisfaction ratings, which are great for building a foundation for loyalty. Another area where ROI is apparent is in the costs you save by providing an improved Customer Experience.
Released:
Jan 20, 2019
Format:
Podcast episode
Titles in the series (100)
What Really Is Customer Loyalty?: Don't confuse inertia with customer loyalty by The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth