Bill Pai — Listening, Learning and Laughing The three keys to fostering productive relationships. Full show notes complete with links to items mentioned in the show available at: http://top1.fm/13 Check out our sponsor and get a free account. Nudge is a modern sales platform that uses AI to find actionable insights on your prospects and customers - without all of the grunt work. Sign up for Nudge to start building real relationships with your buyers: http://top1.fm/Nudge Bill Pai is the top director of strategic accounts at Cornerstone OnDemand. His role is to work with several of the largest strategic clients in his organization — typically organizations with hundreds of thousands of employees, based in multiple continents and operating in multiple languages. His responsibility is to maintain the client relationships and expand them as Cornerstone's offerings and the clients' needs evolve. Bill has been in all sales roles, and in today’s episode, he shares his insights into what it takes to get to and stay at the top of the account management role.