65 min listen
The COVID Communication Bubble
The COVID Communication Bubble
ratings:
Length:
10 minutes
Released:
May 28, 2020
Format:
Podcast episode
Description
Everyone in the shop is on high alert! Updates and changes to rules and regulations are happening almost daily and we are, as staff, very tuned into to the landscape of how things should be done in the shop. What about the customers though? Should we expect them to be just as vigilant and aware? How do we empathetically enforce the new normal with our patrons? Today we will be talking about the COVID communication bubble and how we can get out of it when our customers come back in. Related Episodes: Communicate, Duplicate, Repeat : Key habits that make information stick Being the Point of Clarity Elevate your to-go coffee! Ground Control Cyclops Brewer Amazing grinders making great coffee easy to achieve! BARATZA GRINDERS
Released:
May 28, 2020
Format:
Podcast episode
Titles in the series (100)
013 : Leadership & Managment Master Class w/ Eva Attia : Leadership / Managment / Hiring / Career / Coffee / Barista Competitions: So you want to be a better leader or manager? Have we got a show for you! On this episode Eva Attia, the Director of Retail Operations for Portland Roasting Coffee, is our guest. Eva is just an amazing professional... by Keys To The Shop : Equipping Coffee Shop Leaders