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    How Do You React to the Upset Customer?

    How Do You React to the Upset Customer?

    FromThe Advanced Selling Podcast

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    How Do You React to the Upset Customer?

    FromThe Advanced Selling Podcast

    ratings:
    Length:
    14 minutes
    Released:
    Nov 22, 2010
    Format:
    Podcast episode

    Description

    Bill and Bryan take a look at how to react to upset, annoying, frustrating clients. This comes from an actual letter that one of Bryan's clients received from a customer. You may not experience this client behavior too often, but when you do, they reveal some ways to think through it prior to reacting.
    Released:
    Nov 22, 2010
    Format:
    Podcast episode

    Titles in the series (100)

    Bill Caskey and Bryan Neale: B2B sales trainers for the past twenty years share their strategies, frameworks, tips and tricks to help you leverage your talent, grow your skills and create your own sales success. You'll discover how you can shift your mindset, win with prospects and build long-term relationships with your clients so you can thrive and advance in your career. Bill and Bryan's approach to sales is funny, often quirky and always real. Their work has allowed them to help sales professionals, managers and leaders at hundreds of companies all over the world implement successful strategies and build profitable sales teams. Prospecting, sales communication, buyer resistance, proposals and RFPs, pricing, cold calling, sales forecasting, pain points, psychology, positioning, deal coaching, goal setting, leading and managing, achieving your goals and all the other things that work (and don't work) in the world of sales to help you be the best possible version of yourself.