What Makes Journey-Centric Companies Different

FromWhat It Means

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What Makes Journey-Centric Companies Different

FromWhat It Means

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22 minutes

Released:

May 23, 2024

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Podcast episode

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Journey centricity can help companies boost their revenue, reduce costs, and build better experiences for customers and employees. What defines a journey-centric company, and what does it take to become one? Vice President and Principal Analyst Joana de Quintanilha explains on this week’s episode of What It Means.

Released:

May 23, 2024

Format:

Podcast episode

Titles in the series (95)

The age of the customer isn’t a tagline — it’s a fundamental shift in the market that is forcing companies and executives to change course. In Forrester’s What It Means podcast, we’ll examine those changes, what they mean, and what executives can do about them.

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What Makes Journey-Centric Companies Different

What Makes Journey-Centric Companies Different

Description

Titles in the series (95)

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