Frustrated with the shoddy professional practices of local renovation firms in her native Bangalore, designer Aashita Chadha had an idea. Why not create a design firm where the goal is to make the clients’ needs a top priority? Through innovative problem-solving, she and her husband are putting enjoyment back into the renovation process for their clients.

In this episode we learn:
- empathizing with your client allows you to focus on creating a more satisfying experience
- clients must be aware of everything that is happening on site at all times
- answer the client’s questions before they ask
- share personal stories when you need to convince a client to trust your suggestions for a product or design idea
- clients are unique beings with diverse personalities so adjust your communication style to match theirs

It’s time to take control of your business.
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