If there's one thing I can guarantee in you career as a key account manager, you will someday work with a client who doesn't like you (and often the feeling is mutual). It can make working with them unbearable, so ignoring the situation is not an option. So in this episode we're going to talk about how to turn them around and establish a professional, productive business relationship.
6 ways to turnaround an unfriendly client

Listen more, talk less
Meet more often in person
Do things by the book
Accept criticism
Ask their opinion
Set expectations

RESOURCES
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