And then, a thousand heads with glassy eyes peered from the darkness of the musty basement… Wait a minute, this ain’t no Stephen King novel! Tricia Dygert, a REALTOR® (and licensed therapist!) in the Kansas City/Metro area, tells the story of the heads she and her client discovered in the basement - and haven’t been able to get out of their minds since. With creepy stuff in the basement or shag carpet on the walls, Tricia wasn’t expecting so many unexpected when she began in real estate! Listen in as Tricia shares her experiences as a therapist-turned-REALTOR® - and learn the surprising way she’s lost clients along the way.  Please subscribe to this podcast in iTunes or in the Podcasts App on your phone, and never miss a beat from Leigh by visiting leighbrown.com. If you’re tired of doing real estate alone, enroll in  Leigh Brown University and be sure to use your special “CSIRE” discount code at checkout for $10 off your subscription. Time Stamped Show Notes: 01:45 – Introducing Tricia, a REALTOR® in the Kansas City/Metro area; her office is in Blue Springs and has a Missouri license 02:50 - She’s been practicing real estate for five years; she has a great broker  03:30 - She has a Master’s degree in social work and was a licensed clinical social worker in private practice for 12 years 04:00 - She gets a little perturbed when agents say they are therapists because it’s not even close 05:40 - It’s hard to find a good therapist but it also depends on what insurance will pay for 06:45 - Reviews in real estate aren't always accurate, either 07:15 – Why Tricia got into real estate 07:30 - She was sick and homebound for three years and was diagnosed with Lupus; she couldn’t be the therapist she used to be 08:40 - Her doctor recommended she lower her stress level and her job was high stress; she chose real estate because she liked the field and being around people 09:30 - She loves talking to people and helping them with their big decisions; she has saved marriages and lost listings by doing so 10:20 - She has Zillow reviews sharing the story of a saved marriage; she worked long hours as a therapist 11:15 - On real estate being “part-time” 11:30 - She works full-time but it’s much less than she worked as a therapist 12:05 - Her relationships have changed now that she realizes that it’s more about customer service than it is about sales  13:00 - Tricia’s CSIRE story 13:05 - She took her third client to a cute little ranch house; she liked it then they went into the basement 14:03 - She found a pull-string light, pulls it, and there are eyeballs all around the room - hundreds of them - staring at her  14:30 - They were a bunch of doll’s eyes catching the light; the heads were separated from the bodies, which they saw when they turned on another light 15:15 - She’ll never forget the creepy eyes; she wishes she could’ve been warned  16:05 - Another CSIRE story 16:10 - She went into a house that had shag carpet on the walls, bean bags, stripper poles, and leather-covered bars 16:50 - She never thought she’d see this stuff again after her previous profession, especially not in homes people are trying to sell 18:35 - How to contact Tricia: Facebook, Twitter, and through her website at www.homestriciadygert.com 3 Key Points: 1.)   Look at your relationships with clients as one of customer service, not sales. 2.) Be a straight-shooter with your clients - it’s for their benefit. 3.) Give other agents a heads-up when you come across some crazy shit at a property!