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What's New & Next For Luxury Retail, with Karen Katz, Steve Sadove and Oliver Chen

What's New & Next For Luxury Retail, with Karen Katz, Steve Sadove and Oliver Chen

FromRemarkable Retail


What's New & Next For Luxury Retail, with Karen Katz, Steve Sadove and Oliver Chen

FromRemarkable Retail

ratings:
Length:
37 minutes
Released:
Dec 7, 2021
Format:
Podcast episode

Description

This week we've got a blockbuster panel featuring three of the most experienced and insightful veterans of the luxury world: Karen Katz (former President & CEO of the Neiman Marcus Group, Steve Sadove (former Chairman and CEO of Saks) and Oliver Chen (Managing director and senior equity research analyst at Cowen and Company). We cover a lot of territory, first trying to align on a working definition of what "luxury" really means today and how luxury was evolving pre-COVID. Then we shift into what's next, including our dream team's quick takes on luxury re-commerce, the role of the in-store experience, the importance of multi-brand retail (online and off), sustainability, exclusivity, storytelling and more. We wrap up getting everyone's view on why it's so hard for legacy brands to innovate and  whether .com spin-outs make any sense at all.But first we open up with the top retail stories that caught our attention this past week, with a big focus on what we can take away from Black Friday and Cyber Monday performance as the threat of Omicron looms, more profitless prosperity from Allbirds as they report their first quarterly earnings as a public company, and Amazon's rise to parcel delivery supremacy. About Karen KatzKatz, who is a graduate of the University of Texas, is the former chief executive, president and director of the Neiman Marcus Group. She stepped down from the role in January 2019. Since 2014 she has also been on the board of directors at Under Armour.Katz has worked in a number of key executive and leadership roles at Neiman Marcus since joining the group as a merchandise manager in 1985. Most recently she has leveraged Neiman Marcus’ brick and mortar assets to launch an omni-channel strategy that includes merging planning and buying teams for all departments and integrating customers’ online and in-store experiences with in-store apps and personalised web dashboards.Under Katz, Neiman Marcus acquired luxury e-commerce site MyTheresa.com, the Munich-based luxury e-tailer. She also expanded MyTheresa’s e-commerce offerings to bolster the Neiman Marcus omni-channel strategy and oversaw the opening of the retailer’s first New York City flagship in 2018, a seven-story retail project situated in the Hudson Yards in Manhattan’s far West Side. About Steve SadoveBetween 2002 and 2013, Mr. Sadove held positions of increasing responsibility with Saks Incorporated, serving as its Chairman and Chief Executive Officer from 2007 to 2013.Prior to joining Saks, Mr. Sadove built a distinguished marketing and consumer products career spanning more than 25 years and held senior positions at companies including General Foods (now Kraft) and Bristol-Myers Squibb Company as President of Clairol. He led Clairol to become the number one hair care business in the United States, relaunched the Herbal Essences brand into a $700 million business and completed the sale of the beauty care business to Procter & Gamble. Mr. Sadove is also a founding partner of JW Levin Management Partners, a private equity firm.Mr. Sadove is a former Chair of the National Retail Federation and serves as an advisor to Mastercard. He serves on numerous community and civic boards including Hamilton College as Chairman of the Board of Trustees and AmeriCares. About Oliver ChenOliver Chen has joined Cowen and Company’s Equity Research department as a Managing Director and Senior Equity Research Analyst. He covers over 30 stocks in the Retail & Luxury Sectors.Oliver is a graduate of Georgetown University, The Wharton School at the University of Pennsylvania and is a CFA Charterholder. He also serves on the PhD Retail Research Review committee at the Wharton School's Jay H. Baker Retailing Center. Mr. Chen was recognized in the Wharton School’s “40 Under 40” brightest stars alumni list in 2017.Most recently, Mr. Chen was recognized on the 2018 and 2017 Institutional Investor All-America Research team as a top analyst in the retailing/department stores & specialty softl
Released:
Dec 7, 2021
Format:
Podcast episode

Titles in the series (100)

If you think the last few years of the COVID era was a wild ride, buckle up buttercup, things are only going to get tougher as retailers face escalating competition and increasing macroeconomic headwinds. In an era where even very good is no longer good enough, to rise above the rest our only choice is to choose to be remarkable. And making this remarkable mind shift requires that we aim higher, act more boldly and move much faster. As a C-level executive at two Fortune 500 companies, keynote speaker and strategic advisor to dozens of retail, consumer and technology brands, I help organizations accelerate their growth. I'm also the author of the recent best-selling book "Remarkable Retail: How to Win & Keep Customers in the Age of Disruption." Join me and my co-host Michael LeBlanc, Producer & Host of The Voice of Retail podcast, The Food Professor podcast and the Conversation with CommerceNext podcast as we explore the evolution of modern retail. Along with special guests, including top retailers and industry thought leaders, we'll explore the latest events within the retail industry and beyond for a lively and interactive journey to Remarkable Retail. Presented by MarketDial. © 2020-2022 M.E. LeBlanc & Company Inc. All Rights Reserved.