Michelle talks about the emotional response to space and how the workplace setting and the story is very important. She and Jeff discuss the importance of having a deep understanding of how people inhabit space regardless of what space you’re designing. Michelle shares helpful statistics from the pandemic to show how people are working. She discusses the critical importance for companies to understand deeply what work activities each employee is engaged in, what drives and motivates them, and what they need to be successful. Michelle implores leaders not to be afraid to solicit and listen to employee feedback about what they need and want. Michelle and Jeff discuss how to use data to make workplace location decisions, and afterwards the importance of leadership modeling, investing in change management, and not underestimating how much time and effort it will take to implement your strategy. The payoff of the correct decision includes achieving your goals and helping your employees transition. Michelle shares the importance of messaging and the modeling of intended behaviors as well as tying these behaviors to business vision and objectives and ultimately the future of the company.