Jeff hosts communications expert Beth Collier on the show to discuss how excellent communication increases sales, builds trust, deepens relationships, solves problems, and ultimately helps everyone perform better. Beth and Jeff discuss how to overcome poor communication challenges, which can sink an organization, a relationship, or a country.

Beth shares from her diverse experience in communication and leadership roles on three continents. She shares some very public examples of excellent and poor communication by leaders, and the significant positive or negative implications of these. Beth and Jeff discuss the effect of manager communication on retention and turnover, and the need for organizations to better train and equip managers. Beth unpacks a helpful acronym to guide our communication with each other, which is PACE: Purpose, Audience, Curiosity, Empathy.