34 min listen
61. Difficult Conversations: Navigating difficult conversations with confidence and empathy while building strong, productive relationships with your…
FromHuman Capital
61. Difficult Conversations: Navigating difficult conversations with confidence and empathy while building strong, productive relationships with your…
FromHuman Capital
ratings:
Length:
37 minutes
Released:
May 2, 2023
Format:
Podcast episode
Description
Difficult conversations are commonplace at work, but many people avoid them. Avoiding conflict sometimes feels easier, so we might avoid that tough conversation even though not having it might come at a high cost. In this episode, Jeff speaks to an expert who helps us understand the best strategies for managing difficult conversations and conflicts. Francesca LeBaron is a faculty member at the UC Berkeley Haas School of Business and she "teaches the class" (literally) on healthy conflict at work. Jeff and Francesca explore why it's important to know the goal of a conversation before engaging, how visioning helps us be proactive with difficult conversations, and the impact role-playing has on our ability to resolve conflict in a healthy way. Francesca also shares practical tips for employees looking to manage conflict when trying to manage up. She also talks about the tangible financial benefits of conflict resolution, including increased engagement, reduced turnover, better productivity, and improved brand equity.
Released:
May 2, 2023
Format:
Podcast episode
Titles in the series (95)
13. CEO, Alliance of Chief Executives: How confidential, trusting, and diverse peer groups can lead to better decisions through creativity, innovation, and confronting the facts. by Human Capital