We all make mistakes; some are ready to take responsibility for them, and just a handful are mentally and emotionally prepared to take criticism without hurting their ego and turning what could have been a tiny conflict into an uproar.In today's episode, the extraordinary Emil Harker gives us a true masterclass on defusing conflict, improving communication skills, and transforming breakdowns into breakthroughs. Emil is a Speaker, Trainer, Conflict Consultant, and Author of two books on conflict resolution, "You Can Turn Conflict into Closeness: 7 Communication Skills of Successful Marriages" and "Confidence in Conflict: Helping Businesses Turn Breakdowns into Breakthroughs."Throughout our conversation, Emil talks about his background as an addiction therapist and how working in that field influenced his approach to conflict resolution as a marriage therapist. He also shares his thoughts on the importance of clear communication in conflict resolution, practical tools to deal with criticism in the workplace, improving our communication skills, and much more.Tune in to Episode 417 and learn why developing confidence in conflict can be the difference between a thriving and a conflictive organization.Some Questions I Ask: Please tell us about your background, including any turning points in your life that have significantly impacted you (5:10)Are you saying that if people learn to be confident in conflict, they can change the outcome and help things get to a better place? (22:50)In This Episode, You Will Learn: What made Emil decide to create practical tools for conflict resolution (6:40)Why becoming a good person is not enough (12:10)Information does not motivate people to change; emotions do (14:50)Emil shares practical tools for defusing conflict in the workplace (16:30)The difference staying composed can make in conflict resolution (24:20)Connect with Emil:WebsiteLinkedInBook: Emil Harker - Confidence in Conflict: Helping Businesses Turn Breakdowns into BreakthroughsBook: Emil Harker - You Can Turn Conflict Into Closeness: - 7 Communication Skills of Successful MarriagesBecoming Your Best Resources:Becoming Your Best WebsiteBecoming Your Best LibraryEmail: support@becomingyourbest.comBook: Becoming Your Best: The 12 Principles of Highly Successful LeadersBook: Conquer Anxiety: How to Overcome Anxiety and Optimize Your PerformanceFacebook Group – Conquer Anxiety Hosted on Acast. See acast.com/privacy for more information.