58 min listen
Encore! Curbing Their Enthusiasm
Encore! Curbing Their Enthusiasm
ratings:
Length:
15 minutes
Released:
Aug 12, 2021
Format:
Podcast episode
Description
On a daily basis we have opportunities to take a customer's genuine curiosity and excitement and either affirm it and guide them or to stamp it out and push them away. In coffee shops all over the world the former scenario play out but what we see too much of these days is the latter. Customers being essentially scolded for their budding enthusiasm for coffee. Today on Shift Break I am re-airing an old episode called "Curbing Their Enthusiasm". In it we explore the problem, what it causes, and how to fix our mindsets so we can be effective and genuinely excited guides for our customers. Related Episodes: Customer Experience - vs - Coffee Quality Making the customer the Enemy Gossip: How this toxic element destroys community in the coffee shop and what to do instead Managing Anger : Tips on how to deal with getting angry behind the coffee bar in a healthy way Visit our awesome Sponsors! Elevated batch brew and so much more! Ground Control Cyclops Brewer The best espresso machines in the world! www.lamarzoccousa.com
Released:
Aug 12, 2021
Format:
Podcast episode
Titles in the series (100)
010 : How are Competitions Relevant ? w/ Jess Steffy : Barista Competitions / Coffee Shops / Employee Engagement / Professional growth: Are barista competitions relevant what I do on the bar every day? How does my business benefit from sending staff to compete? These questions are asked by almost everyone at one time or another when they consider a coffee competitions. Today Jess... by Keys To The Shop : Equipping Coffee Shop Leaders