From an e-commerce standpoint, COVID has turned the world of brick and mortar retail into the world of digital retail. In this episode, Joshua Chin, Co-Founder & CEO of Chronos Agency talks about this acceleration and need for rapid digital transformation for many companies who were previously more focused on other distribution models such as physical retail. He also talks about the importance of email marketing and conversion strategies. Plus he recommends that newer brands shouldn’t get stuck solely on social media as it may stunt their growth.  Here's the rest of his story.    In the second part of this Feature, Joshua talks about Personal vs corporate perspective within the COVID Lens; International market differences for brands; Understanding the true value in Email Marketing; Email marketing & social media channels: two sides of the same coin; Post-COVID Predictions regarding brands and e-commerce; The future of Chronos and introducing complementary services; And so much more.    Join us while Ramon Vela interviews Joshua in Part 2 of this episode and listen to him share the inside story of a brand. For more on Chronos Agency visit: https://chronos.agency/ Justuno -  justuno.com/ramon Pattern89 - pattern89.com/pod Retention Science - RetentionScience.com/sob