Summary of Rahim B. Kanani's A Wealth of Insight

By IRB Media

Please note: This is a companion version & not the original book. Book Preview:

#1 I was born in Scotland and grew up enjoying the outdoors. I loved to go camping, hiking, and skiing. My parents were always gracious and calm, and had a great deal of integrity. Their outlook on life was guided by asking what they could do for others.

#2 I began as a receptionist in the front office of the Caledonian Hotel in Edinburgh. I was promoted to assistant night manager, and on my first day in this new role, our computer systems crashed. I learned to be tenacious and manage crises calmly and professionally.

#3 Motivate your team by involving them in the decision-making process, and reward them for going above and beyond their responsibilities.

#4 The Budapest Winter Invasion marketing campaign was aimed at promoting the winter season in Budapest. It centered on how Budapest had been invaded by the Romans, the Ottomans, and the Soviets, and that they all stayed longer than intended.

• Language: English
• Publisher: IRB Media
• Release date: Apr 28, 2022
• ISBN: 9781669398189

IRB Media

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Insights on Rahim B. Kanani's A Wealth of Insight

Contents

Insights from Chapter 1

Insights from Chapter 2

Insights from Chapter 3

Insights from Chapter 4

Insights from Chapter 5

Insights from Chapter 6

Insights from Chapter 7

Insights from Chapter 8

Insights from Chapter 9

Insights from Chapter 10

Insights from Chapter 11

Insights from Chapter 12

Insights from Chapter 13

Insights from Chapter 14

Insights from Chapter 15

Insights from Chapter 16

Insights from Chapter 17

Insights from Chapter 18

Insights from Chapter 19

Insights from Chapter 20

Insights from Chapter 21

Insights from Chapter 22

Insights from Chapter 23

Insights from Chapter 24

Insights from Chapter 25

Insights from Chapter 26

Insights from Chapter 27

Insights from Chapter 28

Insights from Chapter 29

Insights from Chapter 30

Insights from Chapter 31

Insights from Chapter 32

Insights from Chapter 33

Insights from Chapter 34

Insights from Chapter 1

#1

I was born in Scotland and grew up enjoying the outdoors. I loved to go camping, hiking, and skiing. My parents were always gracious and calm, and had a great deal of integrity. Their outlook on life was guided by asking what they could do for others.

#2

I began as a receptionist in the front office of the Caledonian Hotel in Edinburgh. I was promoted to assistant night manager, and on my first day in this new role, our computer systems crashed. I learned to be tenacious and manage crises calmly and professionally.

#3

Motivate your team by involving them in the decision-making process, and reward them for going above and beyond their responsibilities.

#4

The Budapest Winter Invasion marketing campaign was aimed at promoting the winter season in Budapest. It centered on how Budapest had been invaded by the Romans, the Ottomans, and the Soviets, and that they all stayed longer than intended.

Insights from Chapter 2

#1

Leaders must show empathy, understanding, and actively listen to their staff if they want to gain their trust. A top-down approach without the human touch was not a recipe for success.

#2

The hospitality industry is constantly changing. You must stay relevant and innovative to survive. The simplest example is the IT infrastructure and technological expectations travelers have today. If WiFi connectivity is weak in the room, restaurant, lobby, or bar, guests will comment on that.

#3

We organized a street food festival in Jakarta, engaging a social media company to design a contest that allowed the public to vote on the best street food vendor and dish in town. After the public voted, we worked with the vendors to secure all the necessary licenses and had them cook the winning dishes at one of our restaurants.

#4

The luxury concierge is here to stay, but the way in which we communicate with them continues to evolve. More and more, direct contact will be minimized. We must accommodate other types of communication such as WhatsApp, Skype, FaceTime, text messaging,