What is the hallmark of a good concierge?
Someone who is resourceful, curious, and enjoys interacting with people. Our guests want us to be able to recommend unique experiences – not just relying on Google or standard things like visiting Buckingham Palace – they want the personal, insider stuff. As a team we're constantly exploring different restaurants or new exhibitions to be able to share our findings.
What are the tricks of your trade?
If our guests want tickets to things that are sold out, we have to have a way of getting them.
