D isabled toilets used as storage cupboards, access ramps leading to steps, grab rails that can't bear any weight – these are just some of the indignities faced by those who require accessible accommodation.
At its core, accessibility is a commitment to inclusivity, creating an environment where everyone feels welcomed, and where facilities and services can be used by all individuals.
It's a sentiment that should be at the heart of hospitality, not to mention it's enshrined by law – the Equality Act 2010 sets out obligations for hoteliers (and all businesses) to make reasonable adjustments to cater for disabled individuals, which includes the provision of accessible rooms and bathroom facilities.
And yet, finding appropriate accommodation can still be a huge challenge for large swathes of the population – 1.3 billion people are classified as disabled by the World Health Organisation, with around 16 million people in the UK alone.
“The problem
