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Ebook32 pages14 minutes
Comprehensive Club Training - Meeting the Promise of Quality and Service
By Ed Rehkopf
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About this ebook
Developing a comprehensive training plan and program is probably one of the most challenging things a club will do, but the one-time effort and cost is well worthwhile. Over the long haul, the effort put into developing the professionalism of staff and improving the quality of service will have far reaching positive effects on member satisfaction and the club’s bottom line.
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Ed Rehkopf
Ed Rehkopf is a retired hospitality veteran. During his long and varied career, he has managed two historic university-owned hotels, managed at a four-star desert resort, directed operations for a regional hotel chain, opened two golf and country clubs, worked in golf course development, and launched an operations resource website for the hospitality industry.
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