Rating: 5 out of 5 stars
5/5
Audiobook58 minutes
Why Customer Service is NOT Enough: Strategies to Create Customer Loyalty
Rating: 4 out of 5 stars
4/5
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About this audiobook
Why Customer Service is NOT Enough: Strategies to Create Customer Loyalty
Customer service alone will not lead to customer loyalty. Loyalty happens when you deliver a customer service experience that creates customer satisfaction. This presentation is packed with hands on strategies. Best selling author, Lisa Ford, presents in Why Customer Service is NOT Enough:
1. How customers define quality customer service
2. How to go beyond processing the customer to serving
3. Creating customer experiences to build long lasting loyal relationships
4. Make your service your difference
5. See your service from your customer’s view – the power of perception
6. Deliver the basics that make every customer touchpoint memorable
7. Maintain a customer first attitude all day long
Lisa Ford will inspire you to create a customer focus that will lead to loyal customers. You will learn what the best are doing to build a customer centric organization. The practical ideas can be implemented immediately. Your bottom line, your customers and you will benefit from these strategies.
Customer service alone will not lead to customer loyalty. Loyalty happens when you deliver a customer service experience that creates customer satisfaction. This presentation is packed with hands on strategies. Best selling author, Lisa Ford, presents in Why Customer Service is NOT Enough:
1. How customers define quality customer service
2. How to go beyond processing the customer to serving
3. Creating customer experiences to build long lasting loyal relationships
4. Make your service your difference
5. See your service from your customer’s view – the power of perception
6. Deliver the basics that make every customer touchpoint memorable
7. Maintain a customer first attitude all day long
Lisa Ford will inspire you to create a customer focus that will lead to loyal customers. You will learn what the best are doing to build a customer centric organization. The practical ideas can be implemented immediately. Your bottom line, your customers and you will benefit from these strategies.
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Reviews for Why Customer Service is NOT Enough
Rating: 3.7857142857142856 out of 5 stars
4/5
14 ratings4 reviews
- Rating: 3 out of 5 stars3/5Good book, last 8-9 minutes there is no audible audio.
- Rating: 3 out of 5 stars3/5Seems to have truncated the last 8 mins or so
- Rating: 3 out of 5 stars3/5Great until the last 8 minutes. There is a weird sound the last 8 minutes of the recording. Something is wrong with audio book.
- Rating: 5 out of 5 stars5/5good