Dealing with Difficult People
Written by Harvard Business Review
Narrated by Mike Lenz and Eleanor McCormick
4.5/5
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About this audiobook
At the heart of dealing with difficult people is handling their-and your own-emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including Daniel Goleman, Tony Schwartz, Nick Morgan, and Daniel Gilbert.
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.
Harvard Business Review
Harvard Business Review es sin lugar a dudas la referencia más influyente en el sector editorial en temas de gestión y desarrollo de personas y de organizaciones. En sus publicaciones participan investigadores de reconocimiento y prestigio internacional, lo que hace que su catálogo incluya una gran cantidad de obras que se han convertido en best-sellers traducidos a múltiples idiomas.
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Influencia y persuasión (Influence and Persuasion) Rating: 5 out of 5 stars5/5Atención plena (Mindfulness) Rating: 4 out of 5 stars4/5Resiliencia (Resilience) Rating: 4 out of 5 stars4/5Resilience Rating: 5 out of 5 stars5/5Saber escuchar (Mindful Listening) Rating: 5 out of 5 stars5/5Mindfulness Rating: 4 out of 5 stars4/5Empathy Rating: 4 out of 5 stars4/5Focus Rating: 5 out of 5 stars5/5Happiness Rating: 5 out of 5 stars5/5Power & Impact: Emotional Intelligence Rating: 5 out of 5 stars5/5Dealing with Difficult People Rating: 5 out of 5 stars5/5Influence and Persuasion Rating: 5 out of 5 stars5/5Purpose, Meaning, and Passion Rating: 5 out of 5 stars5/5Harvard Business Review Emotional Intelligence Collection: Happiness, Resilience, Empathy, Mindfulness Rating: 5 out of 5 stars5/5Mindful Listening Rating: 5 out of 5 stars5/5Self-Awareness Rating: 5 out of 5 stars5/5Leadership Presence Rating: 5 out of 5 stars5/5Inclusion Rating: 5 out of 5 stars5/5Authentic Leadership Rating: 5 out of 5 stars5/5Confidence Rating: 5 out of 5 stars5/5Virtual EI Rating: 0 out of 5 stars0 ratingsGood Habits Rating: 0 out of 5 stars0 ratingsEnergy + Motivation Rating: 0 out of 5 stars0 ratingsFocus Rating: 5 out of 5 stars5/5Grit: HBR Emotional Intelligence Series Rating: 0 out of 5 stars0 ratingsManaging Your Anxiety Rating: 0 out of 5 stars0 ratings
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