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    Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
    Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
    Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
    Audiobook6 hours

    Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

    Written by Renee Evenson

    Narrated by Jill Blackwood

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    About this audiobook

    How to Manage Work Relationships in a Constructive Way that Leads to Success.

    Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.

    Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as:

    • 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases.
    • 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each.
    • Nonverbal communication actions to back up your words.
    • Sample dialogues that demonstrate how phrasing improves interactions.
    • A five-step process for moving from conflict to resolution.
    • "Why This Works" sections that provide detailed explanations.

     

    Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.

    LanguageEnglish
    PublisherAMACOM
    Release dateDec 21, 2021
    ISBN9781400236039
    Author

    Renee Evenson

    REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.

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    • 1/5
      Totally misleading title : nothing to do with "powerful phrases" nor "dealing with difficult people" (which WOULD have been great). Only generalities about communication. And A LOT of trivial and repetitive exemples that makes you feel like you're being talked to like a 5-year-old. All that is missing is drawings and animals.