Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
Written by Renee Evenson
Narrated by Kelly D’Ambrosio
4/5
()
About this audiobook
Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.
Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.
In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you:
- how to assess circumstances,
- choose one of many appropriate responses,
- and confidently and consistently deliver customer satisfaction.
Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively.
By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.
Renee Evenson
REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.
More audiobooks from Renee Evenson
Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities Rating: 4 out of 5 stars4/5Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Third Edition Rating: 4 out of 5 stars4/5
Related to Powerful Phrases for Effective Customer Service
Related audiobooks
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary Rating: 0 out of 5 stars0 ratingsWin the Customer: 70 Simple Rules for Sensational Service Rating: 4 out of 5 stars4/5Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence Rating: 4 out of 5 stars4/5Telecare: How To Provide Exceptional Customer Service Over the Phone Rating: 2 out of 5 stars2/5Well Said!: Presentations and Conversations That Get Results Rating: 4 out of 5 stars4/5Why People Buy: The Real Reason Features and Benefits Selling DOESN'T WORK Rating: 5 out of 5 stars5/5A - Z of Service Excellence, The: The Essential Guide to Becoming a Customer Service Professional Rating: 0 out of 5 stars0 ratingsThe 60 Second Sale: The Ultimate System for Building Lifelong Client Relationships in the Blink of an Eye Rating: 5 out of 5 stars5/5How to Say Anything to Anyone: A Guide to Building Business Relationships That Really Work Rating: 4 out of 5 stars4/5Presentation Essentials: The Tools You Need to Captivate Your Audience, Deliver Your Story, and Make Your Message Memorable Rating: 0 out of 5 stars0 ratingsService Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It Rating: 5 out of 5 stars5/5The Accidental Sales Manager: How to Take Control and Lead Your Sales Team to Record Profits Rating: 5 out of 5 stars5/5Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships Rating: 0 out of 5 stars0 ratingsThe Everything Guide to Being a Sales Rep: Winning Secrets to a Successful and Profitable Career Rating: 5 out of 5 stars5/5The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg Rating: 4 out of 5 stars4/5Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone Rating: 5 out of 5 stars5/5Digital Customer Service: Transforming Customer Experience for An On-Screen World Rating: 5 out of 5 stars5/5The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service Rating: 4 out of 5 stars4/5Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Rating: 4 out of 5 stars4/5Scaling Conversations: How Leaders Access the Full Potential of People Rating: 4 out of 5 stars4/5How to Run A Successful Meeting In 1/2 the Time Rating: 4 out of 5 stars4/5I'll Be Back: How To Get Customers To Come Back Again & Again Rating: 5 out of 5 stars5/5Great on the Job: What to Say, How to Say It. The Secrets of Getting Ahead. Rating: 4 out of 5 stars4/5Comebacks at Work: Using Conversation to Master Confrontation Rating: 4 out of 5 stars4/5Say This, Not That: A Foolproof Guide to Effective Interpersonal Communication Rating: 4 out of 5 stars4/5
Business Communication For You
Talk Like TED: The 9 Public-Speaking Secrets of the World's Top Minds Rating: 5 out of 5 stars5/5The Introvert Advantage: How to Thrive in an Extrovert World Rating: 4 out of 5 stars4/5Dale Carnegie & Associates' Listen!: The Art of Effective Communication Rating: 5 out of 5 stars5/5Get to the Point!: Sharpen Your Message and Make Your Words Matter Rating: 5 out of 5 stars5/5You're Not Listening: What You're Missing and Why It Matters Rating: 5 out of 5 stars5/5How to Talk to Anyone at Work: 72 Little Tricks for Big Success Communicating on the Job Rating: 5 out of 5 stars5/5Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot Rating: 4 out of 5 stars4/5How to Talk to Anyone: 92 Little Tricks for Big Success in Relationships Rating: 5 out of 5 stars5/5Speak with Impact: How to Command the Room and Influence Others Rating: 5 out of 5 stars5/5The Secrets of Successful Public Speakers: How to Improve Confidence and Credibility in Your Communication Rating: 5 out of 5 stars5/5The Power of Voice: A Guide to Making Yourself Heard Rating: 5 out of 5 stars5/5The First Minute: How to start conversations that get results Rating: 5 out of 5 stars5/5The Communication Book: 44 Ideas for Better Conversations Every Day Rating: 5 out of 5 stars5/5Speak Like a CEO: Secrets for Communicating Attention and Getting Results Rating: 4 out of 5 stars4/5Everyone Communicates, Few Connect: What the Most Effective People Do Differently Rating: 5 out of 5 stars5/5Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal Rating: 4 out of 5 stars4/5TED Talks: The Official TED Guide to Public Speaking Rating: 4 out of 5 stars4/5How To Get Your Point Across In 30 Seconds Or Less Rating: 4 out of 5 stars4/5How to Win Friends and Influence People in the Digital Age Rating: 5 out of 5 stars5/5Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition Rating: 4 out of 5 stars4/5Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Rating: 4 out of 5 stars4/5The First-Time Manager Rating: 4 out of 5 stars4/5Nonviolent Communication by Marshall B. Rosenberg - Book Summary: A Language of Life Rating: 5 out of 5 stars5/5Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior Rating: 4 out of 5 stars4/5
Reviews for Powerful Phrases for Effective Customer Service
4 ratings0 reviews