Sign up for the newsletter here: https://jerred.com  Time-Stamped Show Notes [00:00:30] Introduction to the importance of client success [00:01:30] Personal moving story and challenges with transferring internet service [00:03:30] The revelation of poor service for existing customers and excellent service for new ones [00:05:30] Discussion on the focus on new customer acquisition versus nurturing existing ones [00:06:30] Strategies for implementing a client success mindset in your business